Returns and Refund Policy

Last updated: 1/7/2024

At MyFlavory, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your order, we are here to help. Please read our Returns and Refund Policy carefully to understand your rights and obligations.

1. Returns

Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • You must provide proof of purchase, such as a receipt or order confirmation email.

Return Process:

  • Contact us at [email protected] or call us at 056 3738055 / 054 7788927 within 14 days of receiving your order to initiate a return.
  • Provide your order number, details of the product you wish to return, and the reason for the return.
  • Our customer service team will provide you with instructions on how to return the product.

Shipping Costs:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

Eligibility for Refunds:

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.

Processing Time:

  • Refunds may take up to 7-10 business days to process after we have received your return.
  • If you have not received your refund within this period, please check your bank account and contact your credit card company, as it may take some time before your refund is officially posted.

Non-Refundable Items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

3. Exchanges

Eligibility for Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] or call us at 056 3738055 / 054 7788927.

Exchange Process:

  • Contact us with details of the product you wish to exchange and the issue with the item.
  • Our customer service team will provide you with instructions on how to proceed with the exchange.

4. Damaged or Defective Items

Reporting Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at [email protected] or call us at 056 3738055 / 054 7788927.
  • Provide your order number, details of the product, and a description of the damage or defect.
  • We will arrange for a replacement or refund as soon as possible.

5. Contact Us

If you have any questions about our Returns and Refund Policy, please contact us at:

Zafarr General Trading Co.LLC
Warehouse No.2, Plot No.247-289 Opp. Bin Galib Engineering,
Al Qusais Industrial Area 4, Dubai – UAE, UAE
Email: [email protected]
Phone: 056 3738055 / 054 7788927
Contact Page: https://myflavory.com/contact-us

This Returns and Refund Policy was created for MyFlavory and is effective as of the date listed above.